Barışkankuyumculuk
Document: Cancellation, Return and Withdrawal Policy Version: 2.1.1 Effective date: 29 July 2026 Last updated: 29 July 2026
You may withdraw within 14 days from delivery or before delivery. Account submissions and clear email notices are accepted and online notices are confirmed immediately. The product must be sent within 14 days from the notice date; seller approval does not restart this period. The seller contractually grants this return-shipment period as a consumer-favourable extension where the statutory minimum is shorter.
After the withdrawal notice is received, return instructions are sent through the registered contact channel. Return address: Çağlayan Mah. Vatan Cad. No:41/A, Kağıthane/İstanbul. If no return carrier is specified in the preliminary information, no return-shipping charge is requested from the consumer. Return costs for defective goods are borne by the Seller.
Refunds follow the designated-carrier/arrival trigger and 14-day rules explained in the Distance Sales Agreement, include the applicable standard outbound delivery cost and are made without consumer cost.
Reasonable examination does not remove withdrawal; demonstrable diminished value from excessive use may be deducted. Only genuinely custom-made/personalised products qualify for that exception. A label, standard size or colour alone does not. Defective-goods rights are separate. An optional exchange is offered only when expressly stated.
1) Send the withdrawal notice through the return flow in your account or to info@bariskankuyumculuk.com; online notices are confirmed immediately. 2) Prepare the product together with its order or invoice record and, where supplied, its box, protective packaging and accompanying documents. 3) Write the order number on the outside of the parcel. 4) Send the product to Çağlayan Mah. Vatan Cad. No:41/A, Kağıthane/İstanbul within 14 days from the notice date. 5) Add the tracking number to the return record so that the refund period can start on time. Insured or declared-value shipping is recommended for precious-metal parcels. Demonstrable diminished value caused by use beyond reasonable examination may be deducted from the refund.
Report the defect to info@bariskankuyumculuk.com with photographs and a description of the issue; the report is recorded with its date. A defect appearing within six months of delivery is presumed to have existed at delivery unless the contrary is proven. You may use one of the statutory options: termination of the contract, price reduction, free repair, or replacement with a defect-free equivalent. Free repair and replacement requests are fulfilled within thirty business days at the latest and without significant inconvenience to you. Return shipping for defective goods is arranged and paid for by the Seller. The claim is subject to the two-year limitation period running from delivery, even where the defect appears later.